Important Notice
Gambling should be entertaining, not a way to make money. If gambling stops being fun, it's time to stop. Never gamble more than you can afford to lose. If you're worried about your gambling habits, please use the tools and resources below.
Our Commitment to Responsible Gambling
At Fish Spins Casino, we are deeply committed to promoting responsible gambling and protecting our players. We believe that gambling should remain a form of entertainment, not a source of stress or financial difficulty. Our platform provides comprehensive tools and resources to help you maintain control over your gambling activities.
We operate under a strict responsible gambling policy that includes age verification, self-exclusion options, deposit limits, and partnerships with leading gambling support organisations. Every feature of our platform is designed with player protection in mind, ensuring that you can enjoy your experience while staying safe.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. It often develops gradually, making it difficult to recognise until it has become serious. Being aware of the warning signs is the first step toward addressing potential issues.
Warning Signs of Problem Gambling
If you or someone you know experiences any of the following, it may indicate a gambling problem:
Continuing to gamble to win back money you've lost, often leading to bigger losses.
Constantly thinking about gambling, planning the next session, or reliving past wins/losses.
Needing to bet larger amounts to achieve the same excitement or satisfaction.
Lying to family, friends, or colleagues about how much time or money you spend gambling.
Missing work, neglecting family duties, or ignoring bills because of gambling.
Taking loans, using credit cards, or borrowing from others to fund gambling activities.
Feeling irritable, anxious, or restless when trying to reduce or stop gambling.
Repeatedly trying to control, cut back, or stop gambling without success.
Self-Assessment: Problem Gambling Severity Index (PGSI)
The following questions are based on the internationally recognised Problem Gambling Severity Index. Answer honestly about your gambling behaviour over the past 12 months to assess your risk level.
| # | Question | Your Answer |
|---|---|---|
| 1 | Have you bet more than you could really afford to lose? | 0 / 1 / 2 / 3 |
| 2 | Have you needed to gamble with larger amounts of money to get the same feeling of excitement? | 0 / 1 / 2 / 3 |
| 3 | When you gambled, did you go back another day to try to win back the money you lost? | 0 / 1 / 2 / 3 |
| 4 | Have you borrowed money or sold anything to get money to gamble? | 0 / 1 / 2 / 3 |
| 5 | Have you felt that you might have a problem with gambling? | 0 / 1 / 2 / 3 |
| 6 | Has gambling caused you any health problems, including stress or anxiety? | 0 / 1 / 2 / 3 |
| 7 | Have people criticised your betting or told you that you had a gambling problem? | 0 / 1 / 2 / 3 |
| 8 | Has your gambling caused any financial problems for you or your household? | 0 / 1 / 2 / 3 |
| 9 | Have you felt guilty about the way you gamble or what happens when you gamble? | 0 / 1 / 2 / 3 |
Understanding Your Score
Score: 0
Non-Problem Gambling — Your gambling is within healthy limits. Continue to gamble responsibly.
Score: 1-2
Low-Risk Gambling — You may experience some negative consequences. Consider setting limits.
Score: 3-7
Moderate-Risk Gambling — You are experiencing some negative consequences. We recommend using our protection tools.
Score: 8+
Problem Gambling — Gambling is causing significant problems. Please seek professional help immediately.
Account Protection Tools
Fish Spins Casino provides a comprehensive suite of tools to help you manage your gambling activity. All tools are free to use and can be activated instantly from your account settings.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Decreases take effect immediately; increases require a 24-hour cooling-off period.
- Daily limit: £10 - £10,000
- Weekly limit: £50 - £50,000
- Monthly limit: £100 - £100,000
Loss Limits
Control your maximum losses over a specified period. Once reached, you cannot place further bets until the period resets.
- Daily loss limit
- Weekly loss limit
- Monthly loss limit
Session Time Limits
Set a maximum duration for your gaming sessions. Receive alerts when approaching your limit and automatic logout when reached.
- 15 minutes to 24 hours
- Visual countdown timer
- Automatic session end
Wagering Limits
Control the total amount you can wager (bet) during a specified period, regardless of wins or losses.
- Daily wager limit
- Weekly wager limit
- Monthly wager limit
Reality Checks
Receive regular notifications showing how long you've been playing and your session statistics. Customise frequency from 15 minutes to 4 hours.
- Time played reminder
- Win/loss summary
- Pause option
Activity Statements
Access detailed reports of your gambling activity, including deposits, withdrawals, bets placed, and win/loss history.
- 7-day, 30-day, 90-day views
- Downloadable PDF reports
- Transaction-level detail
Taking a Break: Cooling-Off Periods
Sometimes you may want to take a short break from gambling. Our cooling-off feature allows you to temporarily suspend your account for a fixed period. During this time, you will not be able to log in, deposit, or play any games.
| Duration | Description | Reversal |
|---|---|---|
| 24 Hours | Short break to clear your head. Account automatically reactivates after 24 hours. | Cannot be reversed early |
| 7 Days | Week-long break for reflection. Perfect if you've had a bad session or need time to reassess. | Cannot be reversed early |
| 30 Days | Extended break to reset your relationship with gambling. All marketing will be paused. | Cannot be reversed early |
| 90 Days | Significant break period. Recommended if you're concerned about your gambling behaviour. | Cannot be reversed early |
Self-Exclusion
Self-exclusion is a more permanent measure for players who feel they need to stop gambling entirely. When you self-exclude from Fish Spins Casino, your account will be closed, and you will not be able to open a new account or access our services for the duration of the exclusion period.
Self-Exclusion Options
6 Months
Minimum self-exclusion period. Your account will remain closed for 6 months with no option to reopen earlier.
1 Year
Extended exclusion period. Recommended for those who want a significant break from gambling.
5 Years / Permanent
Long-term or permanent exclusion. Contact support to discuss permanent self-exclusion options.
What Happens When You Self-Exclude?
- Immediate Account Closure: Your account will be closed within 24 hours of your request.
- Balance Withdrawal: Any remaining balance (excluding active bonuses) will be available for withdrawal.
- Marketing Stopped: You will be removed from all marketing lists and will not receive promotional communications.
- No New Accounts: You agree not to create any new accounts during the exclusion period.
- Cooling-Off Before Reactivation: At the end of your exclusion period, you must wait 24 hours and actively request account reactivation.
How to Self-Exclude
To self-exclude from Fish Spins Casino, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
GAMSTOP: UK Self-Exclusion Scheme
GAMSTOP is the UK's free national online self-exclusion service. When you register with GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed in Great Britain for a period of your choosing.
Important Information
Fish Spins Casino operates under a Curaçao licence and is not part of the UK Gambling Commission. Therefore, registering with GAMSTOP will not block your access to Fish Spins Casino. If you wish to self-exclude from Fish Spins, please use our internal self-exclusion tools described above.
However, if you want comprehensive protection across all UKGC-licensed gambling sites, we encourage you to register with GAMSTOP in addition to using our tools.
Register with GAMSTOP: www.gamstop.co.uk
Support Organisations
If you're concerned about your gambling or someone else's, help is available. The following organisations provide free, confidential support to anyone affected by problem gambling.
GamCare
Support and treatment for anyone affected by gambling.
Helpline: 0808 8020 133
National Gambling Helpline
Freephone: 0808 8020 133 — Available 24 hours a day, 7 days a week. Free, confidential support from trained advisors.
Underage Gambling Prevention
Fish Spins Casino is strictly for adults aged 18 and over. We take underage gambling extremely seriously and have implemented robust measures to prevent minors from accessing our platform.
Age Verification Process
- Registration Check: All new players must confirm they are 18+ during registration.
- Document Verification: We may request proof of age documents (passport, driving licence, national ID) before allowing withdrawals.
- Third-Party Verification: We use electronic verification services to confirm player identity and age.
- Account Suspension: Any account suspected of belonging to a minor will be suspended immediately pending investigation.
Parental Controls
If you share devices with children, we recommend installing parental control software to prevent access to gambling websites:
- Net Nanny — Comprehensive parental control software
- CyberPatrol — Web filtering and monitoring
- GamBlock — Software specifically designed to block gambling sites
- BetBlocker — Free app to block gambling sites and apps
Tips for Safe Gambling
Following these guidelines can help ensure your gambling remains a fun and controlled activity:
Decide how much you can afford to lose before you start playing. Never chase losses.
Decide how long you want to play and stick to it. Use our session timer tool.
Avoid gambling when upset, stressed, or trying to escape problems.
Alcohol impairs judgement and can lead to poor decision-making.
Step away from the screen regularly. Don't play for extended periods.
If gambling stops being enjoyable, stop. It's entertainment, not income.
Never use money intended for essentials or borrowed money to gamble.
Ensure gambling doesn't interfere with work, relationships, or other activities.
Frequently Asked Questions
Contact Us
If you have any questions about responsible gambling or need assistance with our protection tools, please don't hesitate to contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon
Our trained support agents can help you set up limits, activate cooling-off periods, or process self-exclusion requests. All conversations are handled with complete confidentiality.