Who you are writing to
fishspins.co.uk is an independent review portal – we're not Fishandspins itself, and this page explains how to reach the people who research and write our content. If you've read our coverage of the casino and have a question about something we've published, a correction to flag, or feedback on how we cover it, this is the right address. If you're looking for help with an actual player account, read the next section before you write in.
We keep this distinction clear because a lot of visitors land here expecting customer support for the casino itself. That's a different team, on a different site, and we simply don't have access to it.
The boundary of what we handle
We can answer questions about our reviews, our methodology, and any factual point on this site. We cannot access player accounts, process deposits or withdrawals, resolve bonus disputes, or fix technical issues on the operator's platform – we have no login to it and no visibility into individual accounts.
- Questions about how we assess bonuses, wagering terms or payment limits
- Corrections or updates if something in our Fishandspins coverage looks out of date
- General feedback on the site or a page
- Media or partnership enquiries
Anything involving your own balance, deposit, verification status or a specific withdrawal needs to go to the operator directly, not to us.
Email and response times
Our editorial inbox is [email protected]. We aim to reply within 48 hours, though it can occasionally take a little longer if a query needs checking against source material. Include a link to the specific page you're writing about – it saves a back-and-forth and gets you a proper answer faster.
Operator support channels
For anything account-related – a deposit that hasn't landed, a document for verification, or a question about a specific promotion – you'll need to go through the operator's own support channels on its platform rather than through us. Fishandspins offers live chat around the clock alongside email support, and either route is the correct one for account-specific matters; we simply can't act as a substitute for it.
Escalating a complaint
If you've already raised something with the operator's own support and aren't satisfied with the answer, the next step is whatever internal escalation process the operator itself publishes on its own site – we're not in a position to intervene in that process or overrule it. What we can do is take note of patterns readers report to us, which does feed into how we cover a brand going forward, even if we can't resolve an individual case.
If gambling has stopped feeling like entertainment, support is available from GamCare on the National Gambling Helpline, 0808 8020 133 (free, 24/7), or from BeGambleAware. This site, and the content it links to, is restricted to those aged 18 and over (18+).
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.