Contact us about our Fishandspins coverage
This page explains how to reach the team behind Fish Spins, and what we can and cannot help with. We put this site together to give players clear, independent information about Fishandspins – its bonuses, payment limits and verification rules – and we're always glad to hear from readers about that content specifically.
Write to the fishspins.co.uk editorial team
If you've spotted something that looks out of date, want to flag an error in one of our figures, or just have a question about how we cover Fishandspins, email us at [email protected]. We read every message ourselves and aim to reply within 48 hours.
Good to know: we're a small editorial outfit, not a call centre, so weekends and bank holidays can push that a little. If your query concerns the accuracy of a specific claim on the site – a wagering figure, a withdrawal limit, a bonus term – tell us which page and section, and we'll check it against our sources and correct it if needed.
Questions about your Fishandspins account
Here's the thing – we don't run the casino, so we have no access to player accounts, balances, deposits or withdrawals. If you write to us asking why a payment hasn't landed, why a bonus didn't apply, or why a document was rejected during verification, we simply won't have the information needed to help. That's not us being unhelpful; it's that the data genuinely sits with the operator, not with us.
For anything account-specific – a stuck withdrawal, a login issue, a question about your own verification status – you'll need to go through the operator's own support channels on its platform. Fishandspins offers live chat around the clock, which is usually the fastest route for anything time-sensitive.
Why this distinction matters
We're an independent information portal. Fishandspins is the operator that actually takes deposits, runs the games and pays out winnings. Keeping those roles separate matters because it's what lets us write honestly about the operator rather than defending it – we're not incentivised to smooth over gaps in its terms or its published information, and we won't.
If gambling stops feeling fun
Contact us any time about our content, but if you're finding it hard to control your gambling, please reach out to people who can actually help. GamCare runs the free, 24/7 National Gambling Helpline on 0808 8020 133, and BeGambleAware offers free, confidential support too. GamStop lets you self-exclude from licensed sites across the UK in one go. This site and its content are restricted to those aged 18 and over (18+).
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
Game Providers
